Privacy Policy

This policy explains, in plain language, how we handle your information when you use the Limitless Potentials Lab app on iPhone or Android, and when you use the same membership through our community hub.

Who we are

Limitless Potentials Lab is the official mobile app for the Limitless Membership community. The app is operated by Limitless Potential Technologies Inc., a company in Kelowna, British Columbia, Canada.

The app is built on the Membership.io platform. You can also use the community on the web at https://limitless.membership.io.

If you have questions about this policy or about your information, email us at spencer@limitlesspotential.tech.

What this app is

Limitless Potentials Lab (iOS bundle ID and Android package name tech.limitlesspotential.lab) lets members sign in, take part in the community, and use their membership on their phone.

The app and the web hub are provided through Membership.io. That means some information is collected and stored by Membership.io in order to run the community and the app. Payments are handled by Stripe. Push notifications may be delivered through Apple, Google (including Firebase Cloud Messaging), and the platform's push provider (OneSignal). Live Q&A calls use Zoom, which is a separate tool.

You can read Membership.io's privacy policy and Stripe's privacy policy. Those policies explain how those companies handle information on their side.

Information we collect

We, and the platform that runs the app, may collect the following:

• Account information. When you create a member account, you provide your name, email address, and a password. You may also add an optional profile photo and bio.
• Community content. When you post or comment in the community, that content is stored with your account so other members can see it and so the community can function.
• Payment information. If you buy or renew a paid membership, payment is processed by Stripe. The app never stores your card number. Stripe may share limited billing details with us, such as your email, subscription status, and payment confirmation, so we can keep your membership in good standing.
• Push notification information. If you allow notifications, the app and the platform may use a device token or similar identifier so we can send you updates. You can turn notifications off at any time in your device settings.
• Usage, device, and crash data. The platform may collect basic technical information, such as device type, app version, and crash or error reports, so we can keep the app working and fix problems.
• Support messages. If you email us, we will have the information you include in that message, such as your email address and a description of the issue.

We do not ask for more information than we need to run the membership, the community, and the app.

How we use this information

We use this information to:

• create and manage your member account
• let you post, comment, and take part in the community
• deliver your membership on the app and on the web
• process payments through Stripe and keep track of your membership status
• send push notifications you have allowed
• fix problems, understand how the app is working, and keep it secure
• reply to your questions and requests, including privacy and account requests
• meet our legal and accounting duties

We do not sell your personal information. We do not share it with anyone to use for their own marketing.

When we share information

We share information only as needed to run the app and the membership:

• Membership.io, which hosts the hub and the app platform. Their privacy policy is at https://membership.io/privacy-policy.
• Stripe, which processes paid memberships. Their privacy policy is at https://stripe.com/privacy.
• Apple and Google, which distribute the app and may deliver push notifications.
• Firebase Cloud Messaging and OneSignal, which may be used by the platform to deliver push notifications.
• Zoom, when you join a live Q&A call from the hub. Zoom is a third-party tool with its own privacy practices. We do not record these calls.
• Service providers who help us operate or support the business, only as needed for that work, and professional advisors or authorities when the law requires it.

Some of these companies are outside Canada, including in the United States. When information is processed outside Canada, it is protected by the laws of that country, which may be different from Canadian law. We still remain responsible for the information we collect.

Push notifications

The app can send push notifications, for example about community activity or membership updates. These may be delivered through Apple, Google (Firebase Cloud Messaging), and the platform's push provider (OneSignal).

You can turn notifications off at any time in your iPhone or Android device settings. Turning off notifications does not delete your account or cancel a paid membership.

Live Zoom Q&A calls

Members can join live Q&A calls from the community hub. Those calls use Zoom, which is a third-party tool. We do not record the calls. Zoom handles the information needed to connect you to the call under its own privacy policy.

Children

You must be at least 13 years old to create an account or use this app. This app is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has created an account, please email us at spencer@limitlesspotential.tech and we will take steps to remove it.

How long we keep information

We keep your account information for as long as your account is active.

If you delete your account, we will remove or de-identify personal account information when we no longer need it to provide the service or to meet a legal, tax, billing, or security duty. We do not keep it longer than we have a reason to keep it.

Please note: deleting your account does not automatically remove posts or comments you already made in the community. Those may remain. Deleting your account also does not cancel a Stripe subscription. Please cancel your paid membership first, then delete your account.

Your rights

Because we operate in British Columbia, Canada, we handle privacy requests under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

You can ask us to:

• tell you what personal information we have about you
• correct information that is inaccurate or incomplete
• delete your personal information, subject to any records we must keep

If you are in the European Union, the United Kingdom, California, or another place with similar privacy laws, you can also email us to make GDPR or CCPA-style requests, including access, correction, deletion, and a request for a copy of your information. We do not sell personal information. We will honour these requests by email.

To make a request, email spencer@limitlesspotential.tech. We may need to confirm it is you before we complete the request. We will respond within the time the law requires.

You may also have the right to complain to the Office of the Privacy Commissioner of Canada, or to the Office of the Information and Privacy Commissioner for British Columbia, if you are not satisfied with how we handle your request.

Deleting your account

You can delete your own account from Account > Security in the Limitless Potentials Lab app, or from the same area on the web at https://limitless.membership.io.

Before you delete your account, cancel any paid membership through your billing or account settings. Deleting your account does not cancel a Stripe subscription, and you could still be charged if the subscription is left active.

After you delete your account, posts and comments you already made in the community may remain.

If you need help with this, email us at spencer@limitlesspotential.tech.

Security

We and the Membership.io platform use reasonable safeguards to protect your information, including encryption when data is sent over the internet and limits on who can access member data. No method of storage or transmission is perfectly secure. Please use a strong password and keep it private.

Changes to this policy

If we change this policy, we will post the updated version on this page and update the effective date. If a change is significant, we may also email members or post a note in the community hub.

The current version is always the one on this page.