Support
If you need help with the Limitless Potentials Lab app or your membership, you're in the right place.
How to reach us
Email us at spencer@limitlesspotential.tech.
We usually reply within 2 business days.
Please include the email on your member account and a short description of what you need. Screenshots help when something on screen is not working.
You can also use the community hub on the web at https://limitless.membership.io.
Login and password help
On the app sign-in screen, or at https://limitless.membership.io, choose the option to reset your password and follow the email we send you. Check your spam or junk folder if you do not see it.
If you still cannot get in, email us at spencer@limitlesspotential.tech from the address on your account, and we will help you get back in.
Managing or cancelling a membership
Paid memberships are billed through Stripe. You can manage or cancel your membership in your billing or account settings.
Important: deleting the app from your phone, or deleting your member account, does not cancel billing. If you want to stop charges, cancel the membership first through your billing or account settings. Then delete the app or your account if you also want to do that.
If you cannot find the billing settings, email us and we will point you to the right place.
Deleting your account
You can delete your account from Account > Security in the app, or from the same area on the web at https://limitless.membership.io.
Please cancel any paid membership first. Deleting your account does not cancel a Stripe subscription.
Posts and comments you already made in the community may remain after your account is deleted.
If you need help deleting your account, email spencer@limitlesspotential.tech.
Push notifications
You can turn push notifications off or on in your iPhone or Android device settings. This only changes notifications. It does not cancel your membership or delete your account.
Live Zoom Q&A calls
Members can join live Q&A calls from the community hub. The calls use Zoom, and we do not record them. If you have trouble joining a call, email us and tell us which call you were trying to join.
Privacy
You can read our privacy policy here: https://limitless-lab-app.pages.dev/privacy/